Terms & Conditions

1 Definitions

In these Terms and Conditions, the following words and expressions shall have the meanings set out below unless context requires otherwise:

• "Platform" means the tuna88 website accessible at https://tuna88.cam, including all sub-pages, mobile-optimised views, and any associated applications.
• "Company", "we", "us", or "our" refers to tuna88 and its operating entities, officers, employees, and authorised agents.
• "User", "you", or "your" means any individual who accesses, registers on, or places a wager through the Platform.
• "Account" means the registered user profile created on the Platform, associated with a single verified identity.
• "Wallet" means the digital balance maintained within an Account, denominated in Indonesian Rupiah (IDR / Rp).
• "Wager" means any bet, stake, or game-play entry placed by a User through the Platform using Wallet funds.
• "Bonus" means any promotional credit, free spin, cashback, or non-cash incentive granted by the Company under specific terms.
• "KYC" means Know Your Customer — the identity and address verification process required under international anti-money-laundering standards.
• "Responsible Gaming Tools" means deposit limits, session timers, loss limits, cooling-off periods, and self-exclusion features available within Account Settings.

2 Eligibility

To open an Account and place Wagers on tuna88, you must satisfy all of the following conditions at the time of registration and on a continuous basis thereafter:

1. You are a natural person aged 21 years or older.
2. You are accessing the Platform from a jurisdiction where online betting is not explicitly prohibited by the laws applicable to you personally.
3. You are not a resident of a jurisdiction that has enacted specific legislative prohibitions against the use of offshore online gambling platforms.
4. You are not an employee, contractor, director, officer, or close relative of the Company or any of its technology, payment, or game-supply partners.
5. You have not previously been self-excluded from tuna88 or been subject to a permanent account suspension.
6. You are acting on your own behalf and not as an agent or representative of any third party.
7. You have full legal capacity to enter into binding agreements under the laws of your country of residence.

The Company reserves the right to require proof of eligibility at any time and to suspend or permanently close any Account that fails to meet these requirements. tuna88 does not provide legal advice; Users are solely responsible for determining whether accessing the Platform is lawful in their own jurisdiction.

3 Account Registration

Each User may hold one Account only. Multiple accounts held by the same individual — whether under the same or different personal details — are strictly prohibited. The Company may close all duplicate accounts without prior notice and forfeit any associated balances where fraudulent intent is detected.

During registration, Users must provide:

• Full legal name as it appears on their national identity document (Indonesian KTP or equivalent).
• A valid and active email address to which they have exclusive access.
• A valid Indonesian mobile phone number (used for two-factor authentication and account alerts).
• Date of birth confirming the User is aged 21 or older.
• Preferred Indonesian bank account details or registered e-wallet (OVO, DANA, GoPay, ShopeePay, or LinkAja) for withdrawal purposes.

Users are responsible for maintaining the confidentiality of their login credentials. The Company will never request your password by email, chat, or telephone. Any Account activity conducted using valid login credentials will be treated as authorised by the Account holder.

4 KYC & Identity Verification

tuna88 is required under internationally applicable anti-money-laundering (AML) and counter-terrorism financing (CTF) standards to verify the identity of all Account holders before processing withdrawal requests. KYC verification is a one-time requirement unless changes to your personal details necessitate re-verification.

Documents required for KYC verification include:

• Government-Issued Photo ID: Indonesian National Identity Card (KTP Elektronik) displaying full name, date of birth, address, and photograph. Foreign nationals should provide a valid passport.
• Proof of Address: A bank statement, utility bill, or official correspondence dated within 90 days, confirming your registered residential address.
• Selfie Verification: A clear photograph of you holding your identity document next to your face, confirming the document belongs to the applicant.

KYC documents are reviewed within 1–24 hours during standard operating hours (09:00–21:00 WIB). Complex cases may take up to 48 hours. Deposits and gameplay are permitted during the pending period; however, withdrawal requests will remain on hold until verification is successfully completed.

The Company reserves the right to request additional documentation at any time and to suspend withdrawal privileges pending completion of enhanced due-diligence checks.

5 Deposits

Deposits to a tuna88 Account are accepted exclusively via the following methods:

• Indonesian Bank Transfer: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI (Bank Syariah Indonesia), Bank Permata.
• E-Wallets: OVO, DANA, GoPay, ShopeePay, LinkAja.
• International Cards: Visa, Mastercard (subject to issuer approval).

The minimum deposit amount is Rp 50.000. There is no maximum deposit limit; however, deposits exceeding Rp 50.000.000 in a single transaction may trigger an enhanced AML review, which can delay credit to the Wallet by up to 24 hours.

Deposits must originate from an account or instrument registered in the User's own name. Third-party deposits are strictly prohibited. Any deposit found to have originated from a third-party source will be reversed to the sending account and the receiving Account may be subject to suspension.

6 Withdrawals

Withdrawal requests may be submitted at any time via the Account dashboard provided that:

• KYC verification has been successfully completed.
• The withdrawal amount does not exceed the available balance in the Wallet after any applicable wagering-requirement deductions.
• The destination bank account or e-wallet is registered in the same name as the tuna88 Account holder.

The minimum withdrawal amount is Rp 100.000. Withdrawals are processed automatically to BCA, BRI, BNI, and Mandiri with an average processing time of under 3 minutes. E-wallet withdrawals (OVO, DANA, GoPay, ShopeePay, LinkAja) typically complete within 5–10 minutes. Withdrawals to other supported banks may take 15–60 minutes depending on the receiving bank's interbank processing schedule.

The Company reserves the right to impose a 24–72 hour security review period on withdrawal requests that trigger our fraud-detection systems. Users will be notified by email and in-app notification if their withdrawal is placed under review.

7 Bonuses & Promotions

tuna88 offers various promotions to both new and existing Users, including but not limited to welcome bonuses, deposit match bonuses, weekly cashback, referral bonuses, and seasonal promotions. All bonuses are subject to the specific terms published on the relevant promotion page, which form part of these Terms and Conditions.

Unless a specific promotion states otherwise, the following general bonus terms apply:

• Wagering Requirement: Bonus funds must be wagered a minimum of 10x (ten times) the bonus amount before any associated winnings may be withdrawn. The wagering requirement must be completed within 30 calendar days of bonus credit; unused bonus funds expire thereafter.
• Game Contribution: Sports bets contribute 100% toward wagering requirements. Live casino games contribute 100%. Slot games contribute 100%. Togel (Indonesia's traditional numbers lottery) bets contribute 50%. Specific excluded game types are listed on the promotion page.
• Maximum Bonus Conversion: Unless otherwise stated, the maximum amount that may be converted from bonus winnings to withdrawable funds is 5x the original bonus value.
• One Bonus Per User: Only one promotional offer may be active per Account at any time. Welcome bonuses are available to new accounts only and may be claimed once.
• Abuse Prevention: The Company reserves the right to void bonuses and associated winnings if evidence of bonus abuse, arbitrage betting, or systematic exploitation of promotional terms is detected.

8 Betting Rules

All Wagers placed on the Platform are governed by the product-specific rules published on the Platform at the time of bet placement. In all cases, the following general principles apply:

• Once a Wager has been confirmed and accepted, it cannot be cancelled or amended by the User.
• In-play Wagers are subject to live odds that may change rapidly. The odds displayed at the moment of confirmation are the odds that govern the Wager.
• Mix parlay (accumulator) bets require all selections to win for the combined Wager to be settled as a win. A single losing selection forfeits the entire accumulator.
• Asian Handicap (voor bola — Indonesia's dominant football betting format) bets that result in a push (exact handicap cover) will be settled as a refund of the stake.
• In the event of a match abandonment, postponement, or walkover, Wagers will be settled in accordance with the specific sport's rules published on the Platform.
• The Company reserves the right to void any Wager placed on an event where the outcome was known prior to bet placement or where evidence of match manipulation exists.
• Maximum payout limits per event and per User per day apply. Current limits are published in the Account FAQ section.

9 Responsible Gaming

tuna88 is committed to promoting a safe, controlled, and enjoyable betting environment. The Platform provides the following Responsible Gaming Tools, accessible at any time via Account Settings:

• Deposit Limits: Daily, weekly, and monthly caps on deposits. Decreases take effect immediately; increases require a 24-hour cooling-off period before taking effect.
• Loss Limits: Maximum loss thresholds over a d efined period. When the limit is reached, further Wagers are blocked until the period resets.
• Session Time Limits: Automatic logout after a User-defined session duration, with optional reminder alerts at intervals.
• Reality Checks: On-screen notifications displayed at regular intervals reminding Users of elapsed session time and net session result.
• Self-Exclusion: Voluntary account suspension for periods ranging from 24 hours to 6 months, or permanent closure. Once activated, self-exclusion cannot be reversed during the elected period.
• Cool-Off Period: A temporary pause of 24 hours to 30 days during which deposits and Wagers are blocked but the Account remains accessible for withdrawal.

Users who believe their gambling may be causing harm are encouraged to contact our 24/7 support team immediately and to visit our dedicated Responsible Gaming page for further guidance, self-assessment tools, and links to professional support organisations.

10 Prohibited Conduct

The following actions are strictly prohibited on the Platform. Any User found to have engaged in prohibited conduct may have their Account suspended immediately, their balance forfeited, and their details reported to relevant authorities:

• Opening or operating more than one Account, whether under the same or different personal details.
• Providing false, misleading, or incomplete information during registration or KYC verification.
• Using the Platform on behalf of a third party, including acting as an agent or proxy bettor.
• Depositing funds that originate from criminal activity, fraud, or money laundering.
• Exploiting technical errors, software bugs, pricing errors, or latency in live odds updates to gain an unfair advantage.
• Using automated software, bots, scripts, or artificial intelligence tools to place Wagers or exploit promotional terms.
• Engaging in match-fixing, collusion with other users, or any arrangement intended to guarantee a profit regardless of outcome.
• Attempting to access, alter, or damage Platform systems, databases, or security infrastructure.
• Sharing Account credentials with any other person or allowing a third party to operate your Account.
• Engaging in aggressive, abusive, threatening, or discriminatory communication with Company staff or other Users.

11 Intellectual Property

All content on the Platform — including but not limited to the tuna88 brand name and logo, website design, graphics, text, software code, data compilations, odds feeds, and game assets — is the exclusive intellectual property of the Company or its licensed suppliers. Nothing in these Terms confers any right, licence, or interest in such intellectual property to the User.

Users may not reproduce, distribute, publicly display, modify, reverse-engineer, or create derivative works from any Platform content without the prior written consent of the Company. Unauthorised use of Platform content may constitute an infringement of copyright, trademark, and other applicable laws.

12 Limitation of Liability

To the fullest extent permitted by applicable law, the Company shall not be liable for any of the following types of loss, whether arising in contract, tort, negligence, breach of statutory duty, or otherwise:

• Loss of profits, revenue, or anticipated savings.
• Loss of data or corruption of data stored within Account records.
• Indirect, consequential, special, or punitive damages of any kind.
• Losses arising from Platform downtime, technical failures, third-party payment processing delays, or force majeure events.
• Losses resulting from a User's failure to comply with these Terms and Conditions.

The Platform is provided on an "as is" and "as available" basis. While the Company targets 99.9% uptime, we do not warrant that the Platform will be continuously available, error-free, or free from harmful components. The Company's total aggregate liability to any User in respect of any claim shall not exceed the amount deposited by that User in the 30-day period preceding the claim.

13 Privacy & Data Protection

The collection, storage, processing, and use of your personal data is governed by our Privacy Policy, which forms an integral part of these Terms and Conditions and should be read alongside them. By registering an Account, you acknowledge that you have read and accept the Privacy Policy.

In summary, tuna88 collects personal data strictly for the purposes of account management, KYC compliance, payment processing, fraud prevention, and the delivery of personalised services. We do not sell or rent personal data to third parties for marketing purposes. Data is retained for a minimum of five years following account closure to satisfy AML record-keeping obligations.

14 Account Suspension & Termination

Users may close their Account at any time by contacting support at [email protected]. Any available balance will be returned to the User's verified withdrawal method following standard KYC checks, provided no outstanding investigations are pending.

The Company may suspend or permanently terminate an Account at its sole discretion in the following circumstances:

• Breach of any provision of these Terms and Conditions.
• Failure to complete KYC verification within 30 days of the first deposit.
• Suspicion of fraudulent activity, money laundering, or collusion.
• At the request of a competent authority or in compliance with a legal obligation.
• Where continued operation of the Account poses a risk to Platform integrity or other Users.

Where an Account is terminated due to a breach by the User, any outstanding Wallet balance associated with prohibited conduct may be forfeited without compensation. Balances unconnected to the breach will be returned in full within 10 business days.

15 Governing Law & Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which the Company is incorporated and licensed. Users acknowledge that tuna88 operates under an international offshore gaming licence and that Indonesian domestic gambling regulations do not confer a legal framework under which disputes must be resolved.

In the event of a dispute between a User and tuna88, the following process applies:

1. Informal Resolution: Contact our support team at [email protected]. The majority of disputes are resolved at this stage within 48 hours.
2. Formal Complaint: If the support team is unable to resolve the matter satisfactorily, submit a formal written complaint. The Company will acknowledge receipt within 5 business days and provide a final decision within 30 calendar days.
3. Independent Arbitration: If the formal complaint process does not produce a satisfactory resolution, disputes may be referred to an independent third-party arbitration body as specified by the Company's licensing authority. The arbitration decision shall be final and binding on both parties.

16 Amendments to These Terms

The Company reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Material changes will be communicated to registered Users via email notification and/or a prominent notice on the Platform at least 14 days before the changes take effect, unless immediate implementation is required by law or to protect Platform integrity.

Continued use of the Platform following the effective date of any amendment constitutes acceptance of the revised Terms. If you do not agree with any amendment, you must cease using the Platform and contact support to request account closure before the effective date.

17 Contact Information

If you have any questions, concerns, or formal complaints regarding these Terms and Conditions, please reach out to us through any of the following channels:

• Email: [email protected] (response within 2–6 hours during WIB business hours)
• Live Chat: Available 24/7 via the chat widget on the Platform
• WhatsApp: Text-only support available 24/7 (number displayed in your Account dashboard)

All formal complaints must be submitted in writing via email to ensure a full audit trail and timely resolution. Please include your Account username, registered email address, and a clear description of your complaint or query.